Refund Policy

48+ hours before the event, refund requests are automatic. Within 48 hours, the organizer reviews your request.

If you request a refund

You get the ticket subtotal back. On a refund you request, the service and platform fees are not refunded.

If the event is cancelled

You're refunded in full automatically, including service and platform fees.

If the organizer fails to hold the event

An organizer who takes payment and does not hold the event is treated as not having provided the service: you are refunded in full, including all fees.

How to open a refund request

Open a refund request from your Orders page on graciasgracias.live, or contact the organizer directly from the event page.

For specific questions, write to support@graciasgracias.live.